Refund policy

EXCHANGE POLICY

Orders placed during a Flash Sale are not eligible for product or size exchanges.

1-Time Free Exchange

We offer one free size or product exchange per order. We want you to love what you ordered — please check our Size Chart carefully before purchasing. Happy to help if you're unsure about sizing.

Second Exchange (Same Order)

If you need to exchange again from the same order, a fee of ₹100 applies.

Eligibility

  • Items must be unused, unwashed, and in original packaging with all tags intact.

  • Exchange requests must be raised within 7 days of delivery.

  • All activewear goes through a hygiene quality check — items that don't pass will not be accepted.

Stock & Store Credit

Exchanges are subject to availability. If your requested size is out of stock, we'll issue store credit — no expiry, use it whenever you're ready.

RETURN POLICY

Orders placed during a Flash Sale are not eligible for returns or refunds.

Prepaid Orders

Refunds are processed back to your original payment method. We'll initiate the refund within 48 hours of pickup — it may take 7–10 working days to reflect in your account.

What's Not Refundable

  • Shipping charges (if any) are non-refundable on returns.

  • Flash Sale orders are not eligible for returns.

  • Items at 50% or more discount, or part of B1G1/B2G1 offers, are eligible for size exchanges only.

Unboxing Video

If you receive a missing or incorrect item, please record a clear unboxing video while opening your package. This helps us resolve your concern quickly. Claims without an unboxing video may not be accepted.

REVERSE PICKUPS

Once you raise a request, we'll arrange a reverse pickup from your address wherever courier service is available.

  • Pickup Attempts:  We make up to 3 attempts within 24–48 hours of your request. Please ensure someone is available to hand over the package.

  • Non-Serviceable Areas:  If pickup isn't available at your pin code, please self-ship via India Post. We'll reimburse ₹70 towards shipping once the item passes quality check.

GENERAL GUIDELINES

  • Return and exchange requests must be raised within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with all tags intact.

  • Combo offers (B1G1, B2G1) and items at 50%+ discount are eligible for size exchange only, subject to availability.

  • All activewear goes through a hygiene quality check before exchange or return is accepted.

HOW TO INITIATE A RETURN OR EXCHANGE

Email us at support@weareso.in with your order ID and what you'd like to do. We'll guide you through the next steps and make it as smooth as possible